Job Details

Essential Functions

• Debit cards: order, hot card, raise/lower limits, unblock cards
  • Work daily Enfact/Case Tracker reports
  • Working through comprised risk reports.
• Assist customers with ATM/debit card issues i.e., unauthorized, and disputed charges-submit to Fiserv EFT
• Daily reporting and reviews over Reg-CC Holds
• Assisting customers with online banking, troubleshooting online banking
• Customer research
• Bookkeeping functions - answer phone and take bookkeeping calls
• Checking all pending checks to be reviewed in Argo Oasis.
• Process daily notices (CD notices, Safe Deposits, Notes)
• Using of mailer machine for notices.
• Backup teller line as needed
• Working knowledge and annual training on ACH, Reg-E,
• Recognizing and reporting of suspicious activity
• Input outgoing wires
• Performing second review of wire originations.
• Zelle
• Mobile Deposits
• Miscellaneous daily, monthly and quarterly reports.

• Primary duties performed in an office environment
• All other duties as assigned

• High School Diploma or equivalency required
• Understanding of responsibilities under the Bank Secrecy Act through initial and periodic training
• Good communication skills, both verbal and written
• Good conversational skills
• Advanced PC skills and knowledge of Word and Excel.
• Knowledge of bank operations is a plus
• Position requires lifting up to 20 lbs.

• Computer
• Telephone
• Fax machine
• Photocopier