Job Details

We are currently searching for the right person to join our team as a Customer Contact Representative.

Job Duties:

• Provide quality customer service while responding to questions from internal and external customers
• Assist customers with debit card and online banking questions
• Research and resolve customer inquiries
• Accept and make account transfers for customers via telephone
• Review mobile deposits and large checks written by our customers
• Develop and maintain an in-depth knowledge of bank products, services, department procedures and policies, and regulations to ensure accurate handling of customer inquiries
• Comply with compliance and privacy policies and procedures to maintain customer confidentiality and information protection
• Comply with all federal, state, and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures
• Complete and pass all required regulatory compliance training as assigned
• Perform any additional duties and tasks assigned by management

Qualifications & Skills:

• Must be flexible to work a varying schedule Monday - Friday, between the hours of 8:00 am to 7:00 pm
• Bilingual (English/Spanish) preferred
• Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to change
• Strong critical thinking and problem-solving skills to meet our customer's needs
• Excellent interpersonal and verbal communication skills
• Self-starter and the ability to complete assigned duties with minimal supervision

Education, Experience & Licenses:

• High School diploma or equivalent
• Minimum six months banking or customer service experience experience preferred
• Minimum one year experience with computer skills, including Microsoft Word, Excel, and Outlook

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)