Job Details

Serve and educate customers on the product portfolio by presenting all options for products and/or services to customers that meet their needs. Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints. Escalate issues to the District Director of Operations (DDO) and Corporate Office if unable to resolve the issue directly with the customer. Respond professionally and accurately customers in response to general questions, customer applications, requests, customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations. Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups. Balance individual batch receipts with store sales reports at end of day and a...Store Manager, Manager, Operations, Transportation, Customer Service, Retail