Job Details

Provide remote or in-person technical support for technology products and applications, including computer hardware and software, telecommunications equipment, and networks. Attempt to resolve problems, then escalate problems as necessary to appropriate resources. Analyze and prioritize incoming requests and alerts. Track and document problem details, service request status, and resolutions into the company's incident management system. Monitor problem resolutions to achieve closure. Interact with third-party hardware and/or software vendors by initiating and supporting vendor services as necessary. Identify recurring problems and escalate to senior staff for prioritization and investigation. Install and/or upgrade hardware and software to set up and maintain computer systems. Perform basic preventative maintenance and break/fix repairs on technology, including more complex devices. Contribute to the knowledge repository for technical support; document workarounds for problem records; ...Operations Analyst, Operations, Technology, Support, Technical Support, Analyst, Retail