Job Details

Live in Arizona, Florida, South Carolina, Texas, or Wyoming? Join a Top Workplace!

Velocitii is hiring Remote Customer Service Representatives / Patient Advocates who are passionate about helping others and making a real impact. This role supports two client programs, delivering exceptional care through multiple communication channels. If you thrive in a fast-paced environment and value professionalism, empathy, and accuracy, we'd love to hear from you!

Ready to be part of something great? View our website to learn more and apply today!

WHAT'S IN IT FOR YOU - THE PERKS!

Compensation & Incentives

• Starting between $16-$17.50/hour with paid training
• Annual bonuses and merit raises available

EZ Access MD - Free Healthcare for You & Your Family!

• Enjoy 24/7 telehealth visits and, in select areas, in-home diagnostics-all at no cost to you. Coverage includes you, your spouse or partner, and children ages 2-25. Just one more way Velocitii supports your well-being!

Benefits That Start Early

• Healthcare, life insurance, and 401(k) kick in the first of the month after hire
• Sick time and PTO start accruing on day one-use sick time right away!
• After 90 days, enjoy paid holidays (including your birthday) and use your PTO accrual!
• Get paid to give back with volunteer time off

Company-Provided Equipment

• We'll set you up with everything you need to succeed-no equipment worries!

Remote Work

• Work comfortably from home and skip the commute.

Supportive Culture

• Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.

Growth & Development

• Enjoy access to training, coaching, and mentorship to grow your career.

Full-time Schedule

• Monday-Friday 8:00 AM to 4:30 PM EST-no weekends! Please keep in mind that you will be required to have the flexibility to be able to work until 8:00 PM EST if necessary for shift coverage.

A DAY IN THE LIFE

As a Customer Service Representative / Patient Advocate, you'll provide high-quality service through email, phone, and SMS-acting as a trusted advocate for customers and patients.

You'll:

• Respond to customer emails with professionalism and accuracy
• Communicate with patients via phone, SMS, and email with empathy and discretion
• Navigate systems like Intelex, Zendesk, Five9, and other platforms
• Handle sensitive situations calmly and professionally
• Collaborate with team members and leadership to improve processes
• Meet performance goals while maintaining quality service

WHAT WE'RE LOOKING FOR

Required:

• 6+ months in a call-center experience
• 1+ year of customer service experience
• Distraction-free remote workspace
• High school diploma or GED
• Excellent Customer Service and Interpersonal Skills - Demonstrates conviviality, a core value of our client, reflecting a passion for bringing people together and creating meaningful moments.
• Empathetic and Professional Communicator - Demonstrated ability to connect with customers and patients respectfully and with understanding.
• Self-Starter with Team Collaboration Skills - Works effectively both independently and as part of a team.
• Technical Proficiency - Comfortable navigating multiple computer systems; proficient in Microsoft Outlook and Word. Experience in a virtual desktop environment.
• Organized and Detail-Oriented - Strong time management and follow-through on tasks and communications.
• Customer and Patient Focused - Prioritizes customer and patient satisfaction through clear, compassionate communication.

Preferred:

• Industry Experience - Previous experience in customer service, healthcare support, or patient advocacy in a call center setting.
• CRM System Knowledge - Familiarity with tools such as Zendesk, Intelex, Five9 or similar systems.
• Multichannel Communication Experience - Skilled in managing phone, SMS, and email communications simultaneously.
• Problem-Solving and Critical Thinking - Ability to identify issues, analyze information, and provide effective resolutions.
• Adaptability - Thrives in a dynamic, fast-paced environment serving multiple clients.

Additional expectations:

• Participate in virtual interviews using a computer with a working camera
• Comfortable in a diverse, inclusive, team-focused culture
• Complete pre-employment steps:
  • Internet speed test
  • Background and drug screening

If your experience and qualifications align with what we're seeking, we encourage you to apply today. We look forward to the opportunity to learn more about you!