Job Details

Registrar Classification: Hourly/Non-Exempt Job Category: 5 Administrative Support Workers

Patient Access Representatives / Registrar registers patients who come into a hospital/clinic for any type of treatment during all shifts, including overnight and on weekends. They primarily report to the Patient Access Supervisor or Manager and work in a team environment alongside clerks and other Patient Access Representatives. Patient Access Representatives use excellent customer service and communication skills to obtain patient data and route patients to the appropriate area.

Essential Functions

• Greets patients, answers phones and makes appointments.
• Completes all portions of patient registration in Electronic Health Record.
• Ensures that all forms including patient demographics, insurance information and required consents have been completed.
• Verifies patient insurance coverage to determine patient liabilities to include copays, deductibles and coinsurance.
• Calculates charges and payment due for self-pay patients.
• Prepares daily reports showing daily collections and verify deposit information.
• Maintains monthly collection goal.
• Maintains QA of 98%.
• Performs all other duties as assigned
• Adheres to and follows all patient experience initiatives.
• Reports to and departs from work on time and as scheduled.
• Must be able to deal with stress while maintaining composure.
• Follows and adheres to TRMC vaccine policy(s) mandated by the Centers for Medicare & Medicaid Services (CMS).

Work Experience

• At least one year of office experience is preferred.

Education

• High school diploma or equivalent preferred.
• Bilingual in English and Spanish is preferred.

Physical Demands and Work Environment

Lifting/Carrying

• 1-10 lbs. 34-66%
• 11-20 lbs. 0-33%
• 21-50 lbs. 0-33%
• 51-75 lbs. None
• 76-100 lbs. None

Movement

• Bend/Stoop/Twist 34-66%
• Crouch/Squat 34-66%
• Kneel/Crawl 0-33%
• Reach above Shoulder 0-33%
• Reach below Shoulder 0-33%
• Repetitive Arm 0-33%
• Repetitive Hand 34-66%
• Grasping 34-66%
• Squeezing 0-33%
• Climb Stairs 0-33%
• Walking Uneven 0-33%
• Walking Even 67-100%

Environment

• Indoors 67-100%
• Outdoors 0-33%
• Extreme Heat 0-33%
• Dusty None
• Excessive Noise 0-33%

Equipment

• Motor Vehicles None
• Foot Pedals None
• Extreme Heat None
• Dusty None
• Excessive Noise 0-33%

Work near

• Machinery None
• Electricity 0-33%
• Sharps None
• Chemicals 0-33%
• Fumes 0-33%
• Heights None

Vision

• Depth Perception Required < 20"
• Color Not Required
• Peripheral Required

Endurance

• Hours at Once
• Sit 4
• Stand 1
• Walk 1
• Total in 12HR 8